After Hours Support Contact Details

After Hours Support Contact Details

If the issue occurs outside of normal business hours, please raise the ticket as normal, then contact DeployPartners Support on 
+61 2 99667859, you will be connected to a DP support messaging service. Or contact +61 2 8076 9444 you will be connected to a Helpdesk, please leave your name, your company, your team, ticket number, request to investigate. The helpdesk will contact an engineer to investigate the issue.


For Australia (VHA, Ergon, Ausnet, TasNet, Telstra) : +61 2 9966 7859


For NZ (VNZ)  - 3messaging Service: 0800 002 566 


For Indonesia Support (Telkomsel)- Jakarta Local Number: +62-21-27899811

    • Related Articles

    • DeployPartners Escalation Details

      Hello All, Here are the DeployPartners Support team escalation details: In the event that an escalation is required please contact DeployPartners Support in the first instance. If you require further escalation, please see the table below:   ...
    • Priority Description

      DeployPartners Technical Support Service Level Agreement is applicable to both the on-line ticketing and calls to the applicable telephone numbers. Critical - P1 Priority   If you encounter an incident where the system is severely degraded in terms ...
    • Service Catalogue

      OVERVIEW A Service Catalogue outlines all of DeployPartners Managed Services service requests available for clients to assist in keeping their services online or to improve their existing deployments.  PURPOSE The purpose of the Service Catalogue is ...