After Hours Support Contact Details
If the issue occurs outside of normal business hours, please raise the ticket as normal, then contact DeployPartners Support on
+61 2 99667859, you will be connected to a DP support messaging service. Or contact +61 2 8076 9444 you will be connected to a Helpdesk, please leave your name, your company, your team, ticket number, request to investigate. The helpdesk will contact an engineer to investigate the issue.
For Australia (VHA, Ergon, Ausnet, TasNet, Telstra) : +61 2 9966 7859
For NZ (VNZ) - 3messaging Service: 0800 002 566
For Indonesia Support (Telkomsel)- Jakarta Local Number: +62-21-27899811
Related Articles
DeployPartners Escalation Details
Hello All, Here are the DeployPartners Support team escalation details: In the event that an escalation is required please contact DeployPartners Support in the first instance. If you require further escalation, please see the table below: ...
Priority Description
DeployPartners Technical Support Service Level Agreement is applicable to both the on-line ticketing and calls to the applicable telephone numbers. Critical - P1 Priority If you encounter an incident where the system is severely degraded in terms ...
Service Catalogue
OVERVIEW A Service Catalogue outlines all of DeployPartners Managed Services service requests available for clients to assist in keeping their services online or to improve their existing deployments. PURPOSE The purpose of the Service Catalogue is ...